PowerPoint-AURAMA005 Manage complex customer issues in an automotive workplace Learner Guide Learner Readiness and Equity

Learner Readiness and Equity

Core units MSMENV472 Implement and monitor environmentally sustainable work practices MSS405001 Develop competitive systems and practices for an organisation MSS405013 Facilitate holistic culture improvement in an organisation Elective units MSS405004 Develop business plans in an organisation implementing competitive systems and practices MSS405005 Manage competitive systems and practices responding to individual and unique customer orders MSS405006 Develop a Balanced Scorecard MSS405007 Introduce competitive systems and practices to a small or medium enterprise MSS405008 Analyse and map a value stream MSS405009 Manage a value stream MSS405014 Develop a communications strategy to support operations MSS405015 Manage relationships with non-customer external organisations MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS404054 Apply statistics to operational processes MSS405020 Develop quick changeover procedures MSS405021 Develop a Just in Time system MSS405022 Design a process layout MSS405023 Develop a levelled pull system for operations and processes MSS405024 Apply the theory of constraints MSMSUP390 Use structured problem solving tools MSS014009 Evaluate sustainability impact of a work or process area * We can develop additional elective units that are not listed on request (Please contact us for further information)

development and wellbeing CHCECE047 Analyse information to inform learning CHCECE049 Embed sustainable practices in service operations HLTWHS003 Maintain work health and safety * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units HLTAID003 Provide first aid RIICOM201E Communicate in the workplace RIIENV201E Identify and assess environmental and heritage concerns RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIIEGS202E Conduct field work RIIEGS301D Operate and maintain instruments and field equipment RIIEGS304E Mobilise equipment and materials RIIEGS305E Navigate in remote or trackless areas RIIERR202E Contribute to the control of emergencies and critical situations RIIQUA201E Maintain and monitor site quality standards RIIRIS202E Respond to site based spills RIISTD202D Collect routine site samples RIIVEH305F Operate and maintain a four wheel drive vehicle * We can develop additional elective units that are not listed on request (Please contact us for further information)

the identification and support of learners' Language

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