Vocational Placement Kit-SITSS00065 Travel Sales and Customer Service Skill Set Course Units of competency SIRXCEG008 Manage

Units of competency SIRXCEG008 Manage disrespectful

Core units SITTIND001 Source and use information on the tourism and travel industry SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units SITXINV002 Maintain the quality of perishable items SITXHRM001 Coach others in job skills SITHIND001 Use hygienic practices for hospitality service SITXFSA001 Use hygienic practices for food safety SITHFAB002 Provide responsible service of alcohol SITHFAB004 Prepare and serve non-alcoholic beverages BSBSUS201 Participate in environmentally sustainable work practices BSBWOR203 Work effectively with others SITXWHS002 Identify hazards

sawmill operations and sawmilling equipment Elective units FWPCOT2244 Operate and maintain a thicknesser FWPCOT2245 Operate and maintain a table saw FWPCOT3235 Machine material using CNC machining and processing centres FWPCOT3272 Set up and run multi-head moulder/planer to produce simple profiles FWPCOT3273 Set up and run multi-head moulder to produce complex profiles FWPCOT3274 Cut timber products using high-speed optimiser FWPCOT3275 Set up

Core units HLTAID003 Provide first aid RIICOM301E Communicate information RIIENV201E Identify and assess environmental and heritage concerns RIIRIS201E Conduct local risk control RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICAR301D Rehabilitate exploration site RIIEGS201D Operate in isolated and remote situations RIIEGS301E Operate and maintain instruments and field equipment RIIEGS302D Plan and undertake field trip RIIEGS303E Provide geological field assistance RIIEGS304E Mobilise equipment and materials RIIEGS305E Navigate in remote or trackless areas RIIMPO319E Conduct backhoe/loader operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBCMM211 Apply communication skills BSBOPS201 Work effectively in business environments BSBPEF202 Plan and apply time management BSBSUS211 Participate in sustainable work practices BSBWHS211 Contribute to the health and safety of self and others Elective units BSBCRT201 Develop and apply thinking and problem solving skills Group A BSBDAT201 Collect and record data Group B BSBOPS202 Engage with customers Group C BSBOPS203 Deliver a service to customers Group C BSBTWK201 Work effectively with others Group C * We can develop additional elective units that are not listed on request (Please contact us for further information)

Vocational Placement Kit-SITSS00065 Travel Sales and Customer Service Skill Set Course Units of competency SIRXCEG008 ManageA work placement kit to assist RTOs in assessing the practical skills and components in a simulated environment or actual workplace.