Learner Guide-FNSCUS403 Deliver a professional service to customers Certificate II Core units FNSCUS511 Develop and

Core units FNSCUS511 Develop and maintain professional relationships in financial services industry FNSFMB411 Prepare loan applications on behalf of clients FNSFMB412 Identify client needs and present broking options FNSFMB512 Identify and develop credit options for clients with special financial circumstances FNSFMB513 Present credit options to clients with special financial circumstances FNSFMB514 Implement complex loan structures FNSFMK515 Comply with financial services regulation and industry codes of practice FNSINC411 Conduct work according to professional practices in the financial services industry FNSINC514 Apply ethical frameworks and principles to make and act upon decisions FNSRSK511 Undertake risk identification Elective units BSBESB404 Market new business ventures BSBHRM413 Support the learning and development of teams and individuals BSBINS402 Coordinate workplace information systems BSBLDR414 Lead team effectiveness BSBLDR523 Lead and manage effective workplace relationships * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBSMB404 Undertake small business planning AHCBUS404 Operate within a budget framework TLIR4002 Source goods/services and evaluate contractors BSBSMB405 Monitor and manage small business operations * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FBPFSY2002 Apply food safety procedures FBPFSY3003 Monitor the implementation of food safety and quality programs FBPOPR2070 Apply quality systems and procedures FBPPPL3004 Lead work teams and groups FBPSUG3008 Analyse and convey workplace information FBPWHS3001 Contribute to work health and safety processes FSKNUM031 Apply specialised mathematical calculations for work MSL973013 Perform basic tests Elective units FBPOPR3004 Set up a production or packaging line for operation FBPOPR3019 Operate and monitor interrelated processes in a production or packaging system FBPGRA3006 Implement a paddy receival and grain cleaning process FBPGRA3007 Implement a rice blending and cleaning process FBPGRA3008 Implement a rice colour sorting process FBPGRA3009 Implement a rice flour break process FBPBPG3002 Operate the labelling process * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CUACMP311 Implement copyright arrangements CUAPHI312 Capture photographic images CUAPHI411 Capture images in response to a brief BSBPMG430 Undertake project work CUAPHI313 Process photo images CUADIG303 Produce and prepare photo images * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCMHS011 Assess and promote social

Learner Guide-FNSCUS403 Deliver a professional service to customers Certificate II Core units FNSCUS511 Develop andOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce