SCORM Compliant Package-AHCWRK317 Coordinate work site activities Training And Assessment Strategy Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency CPCCWHS1001 Prepare to work safely in the construction industry CPCCVE1011 Undertake a basic construction project CUASTA211 Develop basic staging skills SITXCCS006 Provide service to customers CPCCOM1015 Carry out measurements and calculations CPCCOM2001 Read and interpret plans and specifications CUAWHS312 Apply work health and safety practices CPCCWHS2001 Apply WHS requirements

Core units BSBCRT611 Apply critical thinking for complex problem solving CUAACD611 Extend professional expertise with drawing and other visual representation tools CUAPPR611 Originate a body of independent creative work CUAPPR613 Engage in the business of creative practice CUAPPR614 Publicly present a body of own creative work CUARES612 Extend cultural research expertise Elective units BSBCRT512 Originate and develop concepts BSBINN801 Lead innovative thinking and practice BSBPMG539 Manage project governance CUAACD536 Refine 2-D design ideas and processes BSBWRT411 Write complex documents BSBSTR501 Establish innovative work environments * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units RIIBEF201E Plan and organise work RIICCM201E Carry out measurements and calculations RIICCM203E Read and interpret plans and job specifications RIICOM201E Communicate in the workplace RIIRIS301E Apply risk management processes RIISAM203E Use hand and power tools RIISAM204E Operate small plant and equipment RIIWHS201E Work safely and follow WHS policies and procedures Elective units RIICPL301E Install water mains pipelines RIICPL302E Install stormwater systems RIIMPO320F Conduct civil construction excavator operations CPCCSF2004 Place and fix reinforcement materials RIICCM202E Identify

Core units SITTIND001 Source and use information on the tourism and travel industry SITXCCS011 Interact with customers SITXCOM002 Show social and cultural sensitivity SITXWHS001 Participate in safe work practices Elective units BSBWOR203 Work effectively with others BSBSUS201 Participate in environmentally sustainable work practices SITXFSA001 Use hygienic practices for food safety SITXINV001 Receive and store stock BSBSUS201 Participate in environmentally sustainable work practices SITXFSA002 Participate in safe food handling practices SITXINV002 Maintain the quality of perishable items * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-AHCWRK317 Coordinate work site activities Training And Assessment Strategy Core units BSBCUE203 Conduct customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.