RPL Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Learner Resources (Skill Set) Core units CPCCBC4001 Apply building

Core units CPCCBC4001 Apply building codes and standards to the construction process for Class 1 and 10 buildings CPCCBC4010 Apply structural principles to residential and commercial constructions CPCCBC4012 Read and interpret plans and specifications CPCCBC4053 Apply building codes and standards to the construction process for Class 2 to 9 Type C buildings CPCCBS6101 Research and evaluate construction methods and materials for Class 1 and 10 buildings to three storeys CPCCBS6102 Research and evaluate construction methods and materials for Class 2 to 9 buildings to three storeys CPCCBS6103 Identify and apply legal and ethical requirements to building surveying functions CPCCBS6104 Assess and advise on compliance of design documentation for Class 1 and 10 buildings to three storeys CPCCBS6105 Assess and advise on compliance of design documentation for Class 2 to 9 buildings to three storeys CPCCBS6107 Prepare planning and development applications for buildings to three storeys CPCCBS6108 Process building applications for Class 1 and 10 buildings to three storeys CPCCBS6109 Process building applications for Class 2 to 9 buildings to three storeys CPCCBS6110 Conduct and report on building surveying audits of Class 1 and 10 buildings to three storeys CPCCBS6112 Conduct and report on initial construction inspections of Class 1 and 10 buildings to three storeys CPCCBS6113 Conduct and report on initial construction inspections of Class 2 to 9 buildings to three storeys CPCCBS6114 Conduct and report on advanced and final inspections of Class 1 and 10 buildings to three storeys CPCCBS6115 Conduct and report on advanced and final inspections of Class 2 to 9 buildings to three storeys CPCCBS6116 Assess and advise on performance solutions for Class 2 to 9 buildings to three storeys CPCCBS6118 Assess and advise on performance solutions for Class 1 and 10 buildings to three storeys Elective units CPCCBS6111 Conduct and report on building surveying audits of Class 2 to 9 buildings to three storeys CPCCBS6117 Monitor and advise on construction and compliance upgrade work on buildings to three storeys CPPACC6002 Apply performance-based codes and risk management principles when assessing buildings for access * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCWHS402 Maintain workplace health and safety processes AHCWRK409 Supervise work routines and staff performance BSBLDR414 Lead team effectiveness FBPFSY3003 Monitor the implementation of food safety and quality programs Electives AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCBUS40 Participate in an e-business supply chain AHCCHM304 Transport and store chemicals AHCCHM307 Prepare and apply chemicals to control pest

ethics and privacy policies in ICT environments ICTSAS527 Manage client problems Elective units ICTNWK529 Install and manage complex ICT networks Group A ICTSAD502 Model data processes Group H ICTWEB513 Build dynamic websites Group I ICTWEB514 Create dynamic web pages Group I ICTNWK615 Design and configure desktop virtualisation Group L ICTSAS518 Install and upgrade operating systems Group L ICTSAD501 Model data objects Group M ICTSAS524 Develop

Core units AHCWHS401 Maintain work health and safety processes Elective units AHCORG401 Manage biodynamic production AHCORG402 Manage organic livestock production AHCORG403 Manage organic soil improvement AHCORG404 Arrange selling through community based marketing AHCORG405 Implement sustainable practices in the organic farm based business AHCAGB404 Plan and implement infrastructure improvements AHCAGB405 Analyse and interpret production data AHCBEK301 Manage honey bee swarms AHCBEK313 Manage pests and disease within a honey bee colony AHCBAC401 Manage pastures for livestock production AHCBAC402 Plan a pasture establishment program * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBTWK501 Lead diversity and inclusion SITHCCC023 Use food preparation equipment SITHCCC027 Prepare dishes using basic methods of cookery SITHCCC043 Work effectively as a cook SITHKOP013 Plan cooking operations SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFSA005 Use hygienic practices for food safety SITXFSA006 Participate in safe food handling practices SITXHRM007 Coach others in job skills SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXINV006 Receive

RPL Kit-SIRSS00022 Manage disrespectful, aggressive or abusive customers Skill Set Learner Resources (Skill Set) Core units CPCCBC4001 Apply buildingOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information