Learning and Assessment Kit-SISXCCS004 Provide quality service SLE Units of competency BSBSMB401 Establish

Units of competency BSBSMB401 Establish legal and risk management requirements of small business FBPTEC4006 Apply an understanding of legal requirements of food production FBPFST4009 Label foods according to legislative requirements BSBSMB302 Develop a micro business proposal BSBSMB402 Plan small business finances FBPFSY5001 Develop a HACCP-based food safety plan * We can develop additional elective units that are not listed on request (Please contact us for further information)

configure and test network security ICTNWK423 Manage network and data integrity * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSASIC314 Provide Tier 2 general advice in general insurance FNSASIC315 Provide Tier 2 personal advice in general insurance FNSIBK412 Implement new and renewed insurance program for insurance broking clients FNSIBK413 Place client insurances with insurer and confirm insurance cover with clients FNSIBK414 Provide a claims service to insurance broking clients FNSIBK415 Meet compliance requirements relating to insurance broking FNSIBK416 Deliver insurance broking services FNSINC412 Apply and maintain knowledge of financial products and services Elective units BSBCMM411 Make a presentation BSBOPS305 Process customer complaints BSBOPS404 Implement customer service strategies BSBOPS505 Manage organisational customer service * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCCSM006 Provide case management supervision CHCCSM005 Develop

alter and dismantle scaffolding basic level CPCCSG3005 Engrave signs CPCCSG3006 Apply gilding to signs CPCCSG3007 Paint lines and scrolls CPCCSG3008 Hand draw chalkboards and showcards CPCCSG3009 Screen-print signs * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learning and Assessment Kit-SISXCCS004 Provide quality service SLE Units of competency BSBSMB401 EstablishOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to