RPL Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour pre-order manage and maintain quality systems

manage and maintain quality systems for food processing FBPFSY4001 Supervise and maintain a food safety plan FBPFSY5001 Develop a HACCP-based food safety plan FBPTEC4007 Describe and analyse data using mathematical principles MSL975038 Conduct sensory analysis MSMENV472 Implement and monitor environmentally sustainable work practices Elective units FBPFST5003 Construct a process control chart for a food processing operation FBPFST5004 Specify and monitor the nutritional value of processed food FBPFST5007 Monitor the development and implementation of a food QA system FBPFST5008 Develop a new food product FBPFST5009 Implement and review the processing of market milk and related products FBPFST5010 Implement and review the preparation of milk for processing FBPFST5011 Implement and review the processing of chocolate and sugar-panned products FBPFST5012 Implement and review the processing of aerated confectioneries FBPFST5013 Implement and review the production of gums and jellies * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBFLM303 Contribute to effective workplace relationships BSBPRO401 Develop product knowledge MSFGN2001 Make measurements and calculations MSFGN3001 Read and interpret work documents MSMWHS200 Work safely Elective units MEM18001C Use hand tools MEM18002B Use power tools/hand held operations MEM20003A Install and upgrade locks and hardware MEM20005A Install and maintain door control devices/systems MSFBA2011 Select and apply hardware and fixings for blinds

Units of competency RIILAT401D Provide leadership in the supervision of Indigenous employees TAEDEL301A Provide work skill instruction RIILAT402D Provide leadership in the supervision of diverse work teams * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units FNSINC311 Work together in the financial services industry Elective Units BSBOPS304 Deliver and monitor a service to customers BSBOPS305 Process customer complaints BSBPEF301 Organise personal work priorities BSBTWK301 Use inclusive work practices BSBXCM301 Engage in workplace communication FNSACM312 Reconcile financial transactions FNSASIC311 Establish client relationship and analyse needs BSBAUD412 Work within compliance frameworks BSBDAT201 Collect and record data BSBFIN302 Maintain financial records BSBINS302 Organise workplace information * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MEM13015 Work safely and effectively in manufacturing and engineering MEM14006 Plan work activities MEM16006 Organise and communicate information MEM16008 Interact with computing technology MEM17003 Assist in the provision of on-the-job training MEM18001 Use hand tools MEM18002 Use power tools/hand held operations MEM18003 Use tools for precision work MEM18006 Perform precision fitting of engineering components MEM18015 Maintain tools and dies MEM18055 Dismantle

RPL Kit-SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour pre-order manage and maintain quality systemsOur RPL Kits are developed to assist in making valid assessment decisions whilst remaining compliant with training standards. The RPL Kits are written for each qualification and include carefully designed documentation and simple instructions for evidence submission. The kit is designed to cover all units requirements with a range of appropriate assessment methods. Our RPL Kit includes six steps: Stage 1: An RPL Application Form and Information